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****DIRECT RECRUITMENT (2015-2017) OF ASSISTANT ENGINEERS           ****KIND ATTENTION LT ELECTRICTY CONSUMERS-Make payment of LT Electricity Bills only through TANGEDCO Section Office Counters/E-seva centers of GoTN/Post Offices/Branch Counters of 3 banks viz., City Union Bank(CUB), Lakshmi Vilas Bank (LVB) and Tamilnad Mercantile Bank (TMB). Also through ATM of TMB. Online payment only through www.tangedco.gov.in. Payments not to be made through unauthorised agent/Website so as to avoid disconnection of electricity supply for non-payment of EB Bills”.           ** Online application filing facility for New Low Tension Service Connection inaugurated on 05.08.2016 by the Honourable Chief Minister, Govt of Tamil Nadu **           For Power Failure in Chennai city - Contact: 1912 for BSNL users, 0441912 for non-BSNL users          
  Date  :  23-05-2017

Level of Performance achieved by Tamil Nadu Electricity Board based on the Tamil Nadu Electricity  Regulatory Commission’s  Standards for the  period from 01.10.2008 to 31.03.2009  ( Approved  by TNERC )

 

Sl. No.

Service area covered  under this standard

Target stipulated by the Commission

Achieved by TNEB (%)

1.10.2008 to 31.3.2009

Aggregate compensation paid & No. of Consumers

1

 Restoration of Supply during interruption due to HT break down, fault in pillar box or transformer structure and fault in individual service connection.

95%

99.86

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Nil

2

Replacement of failed Distribution Transformer

95%

99.81

3

Giving supply/additional load

95%

98.48

4

Refund of balance deposit in temporary supply

90%

98.23

5

Shifting of service

95%

99.35

6

Change of Tariff

95%

99.72

7

Transfer of service connection

95%

99.75

8

Complaints in billing

95%

100

9

Replacement of meters

95%

98.90

10

Voltage fluctuation and voltage complaints

90%

99.63

11

Responding to consumer complaints

90%

99.35

12

Making and keeping appointments

95%

99.48

13

Grievances handling

100%

100

 

Level of Performance achieved by Tamil Nadu Electricity Board based on the Tamil Nadu Electricity  Regulatory Commission’s  Standards for the  period from 01.04.2008 to 30.09.2008  and for the  period from 01.04.2007 to 31.03.2008  ( Approved  by TNERC )

Visitor Number : Tamil Nadu Generation and Distribution Corporation Limited