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****General instruction to Public regarding effecting of electricity service connections within a day to the Domestic and Commercial buildings           ****KIND ATTENTION LT ELECTRICTY CONSUMERS-Make payment of LT Electricity Bills only through TANGEDCO Section Office Counters/E-seva centers of GoTN/Post Offices/Branch Counters of 3 banks viz., City Union Bank(CUB), Lakshmi Vilas Bank (LVB) and Tamilnad Mercantile Bank (TMB). Also through ATM of TMB. Online payment only through www.tangedco.gov.in. Payments not to be made through unauthorised agent/Website so as to avoid disconnection of electricity supply for non-payment of EB Bills”.           For Power Failure in Chennai city - Contact: 1912 for BSNL users, 0441912 for non-BSNL users          




1.           Consumer  can make a complaint over phone or in person or through a letter to any of TNEB  section offices or sub-division offices concerned, which is located nearer to their  residence. 

2.           Consumer can also send their  complaint to the Executive Engineer or Superintending Engineer or Chief Engineer concerned or contact them in person in their offices on all working days between 2 PM and 3 PM.        

3.            The Superintending Engineer are holding grievance day meeting once in a month in each division of the circle. The date of grievance day meeting will be displayed in the board at Section/Division office and published in the newspapers.  Consumer can get their grievances redressed at the grievance day meetings. Consumer Redressal Forum- Complaint format

4.            Consumer Grievance Redressal Forums   are formed  and functioning  in every distribution circle office.  Consumers  may approach these  forums  for redressal  of their  grievances. - CONSUMER GRIEVANCE REDRESSAL FORUM ADDRESS. 

5.          A meeting of voluntary consumer organizations is being conducted by the Chief Engineer in his office every quarter.

6.           Functioning  of  Consumer Grievance Redressal Forum in Distribution Circles.