1. Consumer can make a complaint over phone or in person or through a letter to any of TNEB section offices or sub-division offices concerned, which is located nearer to their residence.
2. Consumer can also send their complaint to the Executive Engineer or Superintending Engineer or Chief Engineer concerned or contact them in person in their offices on all working days between 2 PM and 3 PM.
3. The Superintending Engineer are holding grievance day meeting once in a month in each division of the circle. The date of grievance day meeting will be displayed in the board at Section/Division office and published in the newspapers. Consumer can get their grievances redressed at the grievance day meetings. Consumer Redressal Forum- Complaint format
4. Consumer Grievance Redressal Forums are formed and functioning in every distribution circle office. Consumers may approach these forums for redressal of their grievances. - CONSUMER GRIEVANCE REDRESSAL FORUM ADDRESS.
5. A meeting of voluntary consumer organizations is being conducted by the Chief Engineer in his office every quarter.
6. Functioning of Consumer Grievance Redressal Forum in Distribution Circles.