Home | About  Us |  Consumer Info |  Billing Services |  Procurement |  HRD & Research |  Reach Us |  Site Map | 
***** The website www.tnebnet.org will not be available to the online users from 25.7.2014 (4.00 PM) to 26.7.2014(6.00PM) due to technical improvement works.Consumers are requested to make their payments at nearby TANGEDCO section offices well ahead of the due date*****          

DO'S & DON'TS

 

DO'S

Apply for your service connection for Electricity in the prescribed form obtainable free of cost from the Section Office.
  •  
Enter all the particulars required in the application form.
  •  
Produce proper documents/records to prove the legal ownership of the premises for which electricity supply is required. In case you are a tenant, produce evidence for lawful occupation of the premises.
  •  
Get all the wiring work done by licensed electrical contractor.
  •  
Use only standard wires and wiring accessories of adequate capacity and of good quality for all the electrical wiring in the premises and also use only effectively earthed three-pin sockets for connecting all the appliances and provide proper earth.
  •  
Either deliver the application to the Section Office in person and obtain proper acknowledgement or send it to the section officer by registered post acknowledgement due.
  •  
Pay security deposit and service connection charges before the specified date to avoid cancellation of the application.
  •  
Ensure that the licensed electrical wiring contractor or his authorised representative is present in your premises at the time of effecting supply for testing the installation and signing in the report
  •  
Provide space for fixing the meter at a convenient place in the ground floor for easy accessibility to the Assessor for taking meter reading.
  •  
In all storeyed buildings, irrespective of the number of floors, provide space for fixing meter, cut -out etc., in the ground floor/Basement only.
  •  
While connecting additional loads like lights, fans, etc., and other electric appliances such as refrigerators, air-conditioners, Water-heaters etc., ensure that the meter capacity is adequate. If the meter capacity is not adequate, contact the Section Officer for installing higher capacity meter.
  •  
Use electricity only for purpose for which the service connection has been given (i.e. domestic).
  •  
Safeguard the meter and other equipments of the TANGEDCO in your premises.
  •  
Construct your building with proper clearance from the existing High Tension/Low Tension lines as per the Indian Electricity Rules 1956.(vide rule 79 & 80)
  •  
If the building does not have adequate frontage and the line has to go through or over the adjoining premises of other owners arrange for necessary way-leave at your own cost for running the lines.
  •  
Observe safety precautions to avoid electrical accidents.
  •  
Replace promptly defective electrical fittings and appliances.
  •  
Pay electricity consumption bills and other demands such as additional security deposit promptly.
  •  
Keep the white meter card in the meter board so that the Assessor can make entries in it at the time of his visit to your premises for reading the meter.
  •  
If your premises were locked for any reason at the time of visit of the Assessor for meter reading, check up whether the Assessor has left any assessment slip, so that you can pay the electricity consumption charges on the basis of the slip. If not, contact the Section officer during the last three working days of the month, so that the Assessor can incorporate reading particulars in your white meter card.
  •  
Pay electricity charges within 20 days from the date of reading.
  •  
Study the printed particulars in your meter card.
  •  
After paying the amount towards electricity consumption charges across the counter and getting the receipt, check and ensure that the amount in the white meter card and the amount in the receipt tally. If they do not tally, point out the same to the Assessor/Inspector of Assessment.
  •  
Check up whether the white meter card and the pre-receipt issued after payment relate to your service connection only.
  •  
Security deposit equivalent to three months, consumption should be available with the TANGEDCO. If you receive a notice of claim for additional security deposit, pay the same within the date to avoid disconnection of your service connection.
  •  
You may pay the electricity consumption charges by cheque (and not by cash) to the Assessor at the time of his visit to your premises for meter reading. The Assessor will enter the fact of payment by cheque in your white meter card. The official receipt will be issued to you separately.
  •  
If your service connection has been disconnected for non-payment, you may pay the amount due and the reconnection charges and intimate the Section Officer/Inspector of Assessment and avail reconnection.
  •  
If the meter is found to be defective and not running, bring the matter to the notice of the Section Officer in writing for replacement by a healthy meter.
  •  
Get the internal wiring checked up periodically not only to avoid leakage of electricity but also to safeguard the lives of the inmates in the premises.
 

 

DONT'S

Don't get the wiring works done by unauthorised persons, which is an offence under the Indian Electricity Rules 1956.
  •  
Don't use substandard wires and wiring accessories. Don't install fittings and appliances of poor quality.
  •  
Don't give the application before completing the wiring in your premises.
  •  
Don't delay to pay the security deposit and he service connection charges once the advice for payment is received.
  •  
Don't tamper with the lines, meter, cut-outs and other equipments of TANGEDCO.
  •  
Don't construct your building underneath a High Tension or Low-Tension line without proper clearance.
  •  
Don't connect additional loads without checking the adequacy of the capacity of the meter.
  •  
Don't shift the meter or meter board without proper sanction by the TANGEDCO.
  •  
If you have a tenant in your house, do not charge him for the electricity supply to his portion higher than the tariff rate of the TANGEDCO.
  •  
Don't pay any cash to the Assessor when he visits your premises for meter reading .(cash payment for electricity consumption charges should be made only at the counter during office hours)
  •  
Don't commit theft of energy. It is a criminal offence under the Indian Penal Code. Besides prosecution for the offence, extra levy will be collected.
Don't use electricity for any purpose other than that authorised. If unauthorised use of energy is found, the act attracts levy of assessment charges in case of unauthorised use of electricity, and incae of theft of electricity, levy of assesment charges besides criminal proceedings as per section 126,135 of Act 2003, and regulation 19,23(AA) of Tamil Nadu Electricity Supply Code.
 
TANGEDCO